Crisp

Crisp is a multi-channel messaging service, centralizing all conversations into one streamlined inbox. They are now utilized by over 200k global brands, and their advanced features make it an indispensable tool for entities big and small.

Crisp

Crisp is a multi-channel messaging service, centralizing all conversations into one streamlined inbox. They are now utilized by over 200k global brands, and their advanced features make it an indispensable tool for entities big and small.

Crisp

Crisp is a multi-channel messaging service, centralizing all conversations into one streamlined inbox. They are now utilized by over 200k global brands, and their advanced features make it an indispensable tool for entities big and small.

My Role

As a senior product designer for this project, I worked closely with Crisp's founders to enhance the mobile app. My goal was to ensure its visuals and user experience were on par with its desktop counterpart, incorporating a robust native-based module system.

Services Provided

user interface design

user experience design

prototyping

design systems

The Goal

Crafting a Fresh, Pioneering Visual Identity for Crisp

Crisp aimed to refresh their mobile apps, making them user-friendly and modern. The goal was more than just a new look; it was about ensuring users felt at home while benefiting from the latest in messaging tech. With BB agency's Head of Design Filip, we wanted the app to reflect Crisp's commitment to bridging companies and customers effortlessly.

The Objectives

Delivering an Intuitive Mobile Messaging Experience

To meet the needs of Crisp's expansive user base, we revitalized the mobile application, integrating both native and bespoke solutions. Emphasis on typography, spacing, and color guaranteed a cohesive experience, while maintaining feature parity with the desktop version added a layer of familiarity.